Accessing email from the Outlook email client

*Replace yourdomainname.com below with your own domain hosted on our servers

To download your email from an email client such as Microsoft Outlook or Outlook Express via POP3 please follow these instructions:

1. From Outlook 2010 forward select the [File] tab then [Account Settings].  In older Outlook versions select the [Tools] menu then either [Services], [Accounts], [Email Accounts], or [Account Settings] depending on your version.
2. Choose the [Add] or [New] option to create a new mail account.
3. Choose POP3 as your incoming mail server.
4. Enter your full name then your email address.
5. Outlook 2007/2010/2013/2016 should be able to automatically locate your account settings.  In most cases it chooses IMAP and you maybe want to use POP3 to avoid quota problems.  Choosing "Manual setup or additional server types" is best unless you let Outlook search for the settings and then choose "Change account settings" afterwards to change to POP3.
6. Enter your mail server name in the "Incoming (POP3)" or "Incoming mail server" field. This will be in the format mail.yourdomainname.com(**See note below).

7. Enter your mail server name into the "Outgoing (SMTP)" or "Outgoing mail server (SMTP)" field. This will be in the format mail.yourdomainname.com(**See note below).

a. Click the [More Settings] button then the [Outgoing Server] tab.
b. Check the option "My outgoing server (STMP) requires authentication" (turn on). The option "Use same settings as my incoming server" should be selected by default which is correct.
c. Click the [Advanced] tab.
d. In the top Server Port Numbers section choose SSL for Incoming and TLS for Outgoing servers.  The "Incoming server (POP3)" should now be port 995.  Change the "Outgoing server (SMTP)" field to "587".  If you only have "SSL" for your Outgoing server then enter port "465".
e. "Leave a copy of messages on the server" should be unchecked normally so that messages are removed after retrieval. You may decide to check this box, which is useful if you have a mobile device checking this account also, but make sure that the "Remove from server after __ days" is also checked and that the number of days set low.  One day is sufficient to ensure that a secondary mobile device receives a copy of every message.  Entering more than seven days could cause you to exceed your mailbox quota, depending on your email volume.
f. Click [OK] to save those settings.

8. Enter the Account Name (or User Name) which is your FULL email address.
9. Enter your case-sensitive email account password.
109. Click [OK] to save and close all windows to finalize the configuration.

**Note:  Your email client may warn you that the SSL certificate names do not match which is normal behavior and can be accepted safely.  To avoid this altogether, you may change both of your mail server names to mail.htsis.com or mail2.htsis.com, the server name which is displayed in the warning.

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