Accessing email from the Outlook email client

*Replace domainname.com below with your own domain hosted on our servers

To download your email from an email client such as Microsoft Outlook or Outlook Express via POP3 please follow these instructions:

1. From Outlook 2010 forward select the [File] tab then [Account Settings].  In older Outlook versions select the [Tools] menu then either [Services], [Accounts], [Email Accounts], or [Account Settings] depending on your version.
2. Choose the [Add] or [New] option to create a new mail account.
3. Choose POP3 as your incoming mail server.
4. Enter your full name then your email address.
5. Outlook 2007/2010/2013 should be able to automatically locate your account settings, otherwise enter your mail server name in the "Incoming (POP3)" or "Incoming mail server" field. This will be in the format mail.domainname.com. An example for our domain would be mail.htsis.com.
6. Enter your mail server name into the "Outgoing (SMTP)" or "Outgoing mail server (SMTP)" field. This will be in the format mail.domainname.com. An example for our domain would be mail.htsis.com.

a. Click the [More Settings] button then the [Outgoing Server] tab.
b. Check the option "My outgoing server (STMP) requires authentication" (turn on). The option "Use same settings as my incoming server" should be selected by default which is correct.
c. Click the [Advanced] tab.
d. Select the [Advanced] tab. Change the "Outgoing server (SMTP)" field to "587" under the top Server Port Numbers section.  Port "25" may also be used but "587" will work with a wider variety of ISPs.
e. "Leave a copy of messages on the server" should be unchecked normally so that messages are removed after retrieval. You may decide to check this box, which is useful if you have a mobile device checking this account also, but make sure that the "Remove from server after __ days" is also checked and that the number of days set low.  One day is sufficient to ensure that a secondary mobile device receives a copy of every message.  Entering more than seven days could cause you to exceed your mailbox quota, depending on your email volume.
f. Click [OK] to save those settings.

7. Enter the Account Name (or User Name) which is your FULL email address.
8. Enter your case-sensitive email account password.
9. Click [OK] to save and close all windows to finalize the configuration.

Important note: You will want to use a secure SSL connection if you are roaming with your email client or using a mobile device connected to public Wi-Fi networks.  On the [Advanced] tab, choose SSL for both Incoming and Outgoing servers.  Use port 995 for the Incoming (POP3) server and port 465 for the Outgoing (SMTP) server.  Your email client may warn you that the SSL certificate names do not match which is normal behavior and can be accepted safely.  To avoid this altogether, you may change both of your mail server names to mail.htsis.com or mail2.htsis.com, the server name which is displayed in the warning.

Was this answer helpful?

 Print this Article

Also Read

Accessing email on my Android device

*Replace domainname.com below with your own domain hosted on our servers To download your email...

Accessing email on my Apple device (IOS)

*Replace domainname.com below with your own domain hosted on our servers To download your email...

Filtering by keywoard in the Outlook email client

If you would like to filter and move your email out of your Inbox based upon keyword then please...

Accessing email from the Mac Mail client

*Replace domainname.com below with your own domain hosted on our servers To download your email...

Accessing email inside of my web browser (webmail)

*Replace domainname.com below with your own domain hosted on our servers To access your email...